Party planner on scentsy workstation4/15/2024 ![]() Sure, giving your customer a little extra scent circle for shopping online on your Scentsy website, popping a wax bar or a Scentsy Washer Whiffs laundry sample in their bag after party is a fabulous surprise. This doesn’t involve selling your soul or handing over all your worldly possessions. We know that by doing this, we will ensure that our clients not only offer us their repeat custom, but also refer us to their family and friends, right? Because let’s face it- we are awesome people to know! How can we apply that within our individual Scentsy business. We all know that a core value within Scentsy as a broader company is give more than you take. If we ensure that our focus is on listening in an earnest and active manner then we apply what we know about our business to offering a solution- how could our customers resist coming back for more Scentsy? Then, really take note of their responses. Although we do have two ears and only one mouth for a reason! We can really hear what our customers are saying, and learn how we can solve their problems by asking sincere questions during our interactions. Listening is not always being completely silent. Let’s make it our focus to be the former rather than the latter, OK? It has often been said that there are two types of people in the world: those who listen, and those who wait for their turn to speak. Once we feel connected to other people then the hugest compliment we can receive from them is to be really heard (Moose joke not intended) when we communicate. LISTEN AND PROBLEM SOLVE WITH PRODUCTS/SERVICE.If you turned on all the charm in order to “make the sale” then ensure that you don’t flip that same switch to off after the ink on the order dries. No one likes to feel like they were nothing more than a credit card on a Scentsy order form to you, or a commission cheque at the end of the month. Work on continuing to foster that connection past the point of sale. ![]() How can we establish this rapport and trust with our customers? Simple! Intentionally join them on their own level, and connect in a way that they are comfortable with. If any of these elements are lacking, and there is another option for us to take our business to: bye Felicia! We do business almost exclusively with those that we know, like and trust. (Yes, that means ordering more Scentsy from YOU!) Make their life simpler and they will be compelled to return the gesture with their loyalty as consumers. There is no limit to how creative or how basic the action can be. Drop their orders to their door or their workplace to save them a trip to the shops after a long hard day. ![]() Give them tips and tricks that will help them use their Scentsy products more effectively. Stands to reason that is going to lead to them wanting more Scentsy from us, right? Creating convenience with Scentsy products, and of course our spectacular service. What if we were to think of all the ways that we could consistently bring convenience to our customers’ lives. We know what a huge driving force convenience is in the life of a consumer. We pay for convenience all the time right? If we weren’t prepared to pay for the things that make our life easier, then the takeaway coffee, Uber, and a whole host of other MASSIVE industries simply wouldn’t exist. Change your Scentsy business. Change your customer experience for the better Implement one or all of the following nine tips to ensure that your customers are feeling as valued as they are valuable! Who doesn’t want their customers coming back for more Scentsy time after time right? Follow these strategies. ![]() Customer satisfaction is so much more than keeping everyone in touch with the latest “moose”! ![]()
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